Technical Support
We are here to help you resolve any technical issue
Quick help
🔄
Restart the app
Close the app completely and open it again
📶
Check your connection
Make sure you have a strong internet connection
⬆️
Update the app
Make sure the app is updated to the latest version
Common problems
I can't sign in
- Check that your email and password are correct
- Try resetting your password
- Make sure you are connected to the internet
- Update the app
The app crashes or freezes
- Close the app completely and open it again
- Restart your device
- Delete the app and reinstall it
- Make sure your device has enough free space
Sound or picture problems
- Check your device's sound settings
- Make sure the app has the permissions it needs
- Try using headphones
- Restart the app
I can't see my results or statistics
- Make sure the match finished properly
- Wait a few minutes for the data to update
- Check your internet connection
- Reload the page or the app
Contact support
Couldn't find a fix? Reach us directly
Tip
When contacting support, please include your app version, device type and a detailed description of the problem.