Privacy Policy

We are committed to protecting your privacy and personal data. Read our privacy policy to learn how we collect, use and protect your information.

Who we are

Karak & Questions is a team trivia game operated by Ghanem Artificial Intelligence Technology, 3 Makram Ebeid St., 6th Floor, Nasr City, Cairo, Egypt — info@gaitco.com.

This policy states what we actually collect, why, who we share it with, and how you delete it.

What we collect

Account data: name, email, mobile number, username, friend code, avatar and interface language.
External sign-in data: if you sign in with Facebook, Google or Apple, we receive a unique identifier from that provider, plus your name and email address where you permit it. We never see your password with that provider, and we do not read your posts or your friend list there.
Gameplay data: matches played, answers, scores, ranking and achievements.
In-game social data: your in-game friends, friend requests, and any blocks or reports you submit.
Device and notification data: a push notification token, device type and operating system.
Purchases: if you subscribe, we receive a purchase confirmation from Apple or Google. We never receive or store your card details.
Technical data: crash reports and aggregated usage statistics that help us fix problems.

We do not collect your location, your contacts, photos from your device, or microphone or camera access.

Why we use it

To run the game: create your account, place you in a team, and keep your results and ranking.
To provide social features: friends, invitations and the leaderboard.
To send gameplay notifications, such as a match invitation. You can turn these off in your device settings.
To keep the game safe: prevent abuse and act on reports.
To improve the app: understand which screens are used and fix crashes.

Who we share it with

We do not sell your data, trade it, or use it for advertising. We use processors that handle it only on our behalf:

Google Firebase — push notifications, crash reporting and usage analytics.
Apple and Google — in-app purchase processing.
Meta (Facebook), Google and Apple — sign-in, if you choose it.

We may disclose data where the law requires it, or to protect our rights or players' safety.

What other players can see

Your display name, username, avatar, ranking and scores are visible to your opponents and in-game friends, and may appear on the public leaderboard. Your email address and mobile number are never shown to other players.

How long we keep it

We keep account data for as long as the account exists. On deletion your personal data is removed; only billing records required by law and aggregated data that cannot be linked to you remain.

Your rights and how to delete your data

You can access and correct your data in the app, and delete your account at any time from My Account → Delete Account. For full details, including deletion by email, see Data Deletion Instructions. For any question, email info@gaitco.com.

Children

The app is not directed at children under 13 and we do not knowingly collect their data. If we learn that we have, we delete the account. Contact us if you are a parent and believe your child created one.

Security and changes

Data is transmitted over an encrypted connection and passwords are stored hashed, so we cannot read them. No system is perfectly secure, but we review our measures regularly. If we change this policy we update the date shown at the bottom of this page, and notify you in the app when the change is material.